Privacy Policy

1. Who We Are

pairr labs ("Company", "we", "us", or "our") is a software engineering company registered in England and Wales. Our registered address is Stoney Works, 8 Stoney Lane, London, SE19 3BD, United Kingdom.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including the Kiss mobile application, the pairrlabs.com website, and any related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account data: name, email address, date of birth, gender, and login credentials
• Profile data: photos, biography, interests, and dating preferences
• Communications: messages you send to other users through Kiss
• Contact form data: name, email, and message content submitted via our website
• Support data: information you share when contacting us for help

2.2 Information Collected Automatically

• Device data: device model, operating system, unique device identifiers, and mobile network information
• Usage data: features you interact with, session duration, and in-app actions
• Log data: IP address, browser type, referring URLs, and access timestamps
• Location data: approximate or precise location (with your consent) to enable matching features

3. How We Collect Information

• Directly from you: when you register, create a profile, use our contact form, or communicate with support
• Automatically: through cookies, log files, device identifiers, and analytics SDKs when you use our Services
• From third parties: social login providers (if you choose to sign in via a third-party account) and analytics partners

4. How We Use Your Information

We process your personal information for the following purposes:

• Operate and maintain your account and profile
• Power our AI-driven matching engine to suggest relevant connections
• Enable communication between matched users within Kiss
• Respond to your enquiries and provide customer support
• Detect, prevent, and address fraud, abuse, and safety issues
• Analyse usage patterns to improve and develop our Services
• Send service-related notifications (e.g. matches, messages, security alerts)
• Comply with legal obligations

5. Cookies and Tracking Technologies

Our website and app may use cookies, web beacons, and similar technologies:

• Essential cookies: required for the Services to function (e.g. authentication, security)
• Analytics cookies: help us understand how visitors use our website and app so we can improve the experience

You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our Services.

6. Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Other users: profile information you choose to make visible within Kiss
• Service providers: hosting, analytics, email delivery, and customer support tools that process data on our behalf under strict contractual obligations
• Law enforcement and regulators: when required by law, court order, or to protect the safety of our users and the public
• Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption of data in transit and at rest, access controls, and regular security assessments. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. If you delete your account, we will delete or anonymise your personal data within 30 days, unless we are required to retain it for legal, regulatory, or fraud-prevention purposes. Log and analytics data is typically retained for up to 12 months.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — ask us to update inaccurate or incomplete data
• Deletion — request erasure of your personal data
• Portability — receive your data in a structured, machine-readable format
• Restriction — ask us to limit processing in certain circumstances
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, email us at privacy@pairrlabs.com or use the in-app settings. We will respond within 30 days.

10. European Users (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your data under the following legal bases:

• Performance of a contract: to provide and operate the Services you signed up for
• Legitimate interests: to improve our Services, prevent fraud, and ensure safety
• Consent: for location data, marketing communications, and optional analytics
• Legal obligation: to comply with applicable laws and regulations

pairr labs is the data controller. You have the right to lodge a complaint with your local data protection authority if you believe we are processing your data unlawfully.

11. California and US State Privacy Rights

If you are a California resident or resident of another US state with applicable privacy legislation, you have additional rights:

• Right to know: request the categories and specific pieces of personal information we have collected
• Right to delete: request deletion of your personal information
• Right to opt out of sale: we do not sell personal information
• Non-discrimination: we will not treat you differently for exercising your privacy rights

To submit a request, contact us at privacy@pairrlabs.com.

12. International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, including countries that may have different data protection standards. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission or the UK Information Commissioner's Office, as applicable.

13. Children's Privacy

Our Services are intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a person under 18, we will take immediate steps to delete it. If you believe a minor has provided us with personal information, please contact us at privacy@pairrlabs.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via the Kiss app, by email, or by posting a prominent notice on our website. The "Effective date" at the top of this page indicates when the policy was last revised. Continued use of our Services after changes take effect constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you can reach us at: